NR in California said: “I charged some legal fees on my HSBC card for legal representation. The attorney delayed the court date five times then unfortunately died.

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GE said: “I came across this site by accident. I have several accounts with HSBC including credit cards, checking and savings accounts. In the years I have been a customer i have never had a problem. My only complaint is the customer service reps that don’t speak English! I’m kind of scared now that I have read 2 dozen horror stories about what HSBC is really doing.”

LW in Florida said: “I am apalled that a company so huge as HSBC can operate in this manner. I thought i was going crazy until i read all the emails on this site. Tonight i went to make my last payment for a gown i had purchased for my neices wedding. when i went to login it was asking for an email address.

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JD in Pennsylvania said: “I had a $6500 limit on a Direct Rewards Mastercard. Had the card for about 3 years. Never late on a payment. I took advantage of a 2.9% interest rate on cash advance of $2000 in August 08 and had an additional $500-$600 of charges . I used the card often $200-$300 charges per month. I would typically make large monthly payments $300-$500 and I would often make multiple payments. I never went over 50% credit used. I lost my job in Dec 08 so I started making much smaller monthly payments $75-$100. Anyway, in Mar 09 HSBC reduced my credit limit to $50 over my outstanding balance which was about $2900. They must be using some type of software that flags you in some way. I guess a perfect payment history means nothing.”

RR in Oregon said: “Arrow Financial sent a collection letter addressed to me for a credit card debt belonging to the company I use to work for. This company went out of business. I sent a letter back to them with this information and the bank and owner names and numbers. Arrow closed this debt account but did not contact me or the credit agencies that they had sent the debt information to.

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