MB in Newport South Wales said: “I am very upset with HSBC as on sat 2 jan 2010 when shopping for a birthday present for my 5 year old daughter in newport south wales i used an atm to withdraw money. To my horror the atm retained my card which stopped me getting anything for my daughter. I am a Halifax customer but have used the HSBC atm many times before as they are a Link atm which allows you to use any machine with a Link symbol.

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SM in the UK said: “I joined the Midland bank in 1965 and now of course its HSBC, I have allways conducted my current account well and had a credit card with them. However in 2007 HSBC said they would not renew my credit card because i never used it. This was fair enough as they said if i decided i wanted the card to give them a ring and they would issue it again. Now i have retired i thought i would ask for it again and HSBC refused saying i did not meet their criteria.

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NB in the United Kingdom said: “I have heard rumors that the HSBC are instructing their mortgage valuers to deliberately undervalue properties when arranging mortgages. I accepted an offer on a property of £190,000. 2 months later i was advised that HSBC refused the buyers a mortgage for this sum on the basis that the property was overvalued by £10,000, and hence we grudgingly accepted a second offer from the buyers of £180,000. Furthermore, the HSBC demanded excessive paperwork, planning and Building Regs histories, utility services, etc, all of which are supposed to be included in the statutory homebuyers pack you now have to commission by law in the UK before a property is marketed.

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IF in the United Kingdom said: “Tried to open an account to enable me to be able to purchase model engineering parts and equipment to send to a collegue in Malaysia due to lack of availability over there. Cos I have an account with another bank, I am informed that this amounts to dual banking?? and I can’t set up an account in MY name with money sent by my collegue who is a PREMIUM HSBC account holder.”

MS in New York said: “James Boulton, HSBC UK marketing director JUST RESIGNED. If he was responsible for the HSBC so-called “PLUS ACCOUNT” then I am delighted that he’s gone. Let me please explain. This all hinged upon HSBC sham offer to PLUS CUSTOMERS.

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