KP in Indiana says: “I tried to close out my HSBC mastercard in April 2007 by paying off the balance of a card that had just expired and by NOT reactivating the new card I was sent in the mail. I was immediately charged a $69 annual fee, which kept the account open. I […]
D in Tennessee sent this detailed report about HSBC Finance and HSBC Auto:
“Sent in an overnight auto payoff to the overnight address listed on my invoice. Included a letter requesting specific instructions be followed like; overpayment is included so please overnight my Title once it is prepared. Overnighted my payment on the 3rd and called […]
VW in Missouri said: “We refinanced our house a few years ago with Beneficial. They totally screwed up our loan. We own our business and used part of our equity in our house as collateral when we did the refinance. They let the other company slip in as the 1st lien. […]
BLS in British Columbia said:
“In the recent past I applied for and received an HSBC Mastercard credit card that had its limit set at $5,000.00. Over the past year or so I have used the card on a regular basis, routinely made monthly payments that met or exceeded the minimum required and paid the balance […]
TD in Texas reports: “Got first bill after the due date and late charges were added. They also increased the interest rate to twice the amount stated. All because of the first bill being late, which was no fault of my own. HSBC did not accept responsibility.”
Editor’s Note: As HSBC fans […]
IP in Ohio says: “I recent started getting calls every 5 minutes from automated calling lists telling me to call HSBC, who when I reach an American tells me nothing is wrong with my account I shouldn’t be on the list. Then I get calls from the “call center” in India where they tell […]
MN in Florida said: “I am an attorney representing a customer of HSBC Auto Loan and I called their 800 number regarding a bad repo and was on hold for more than an hour more than once and never did get through. The car was sold and now we are suing HSBC. […]
AB in California said: “HSBC has done the same thing to me. They wouldnt give me my account number nor would they send me a bill. Come to find out the ‘no bills by aer’ was turned on and you cant turn it off with out the Internet. I went around […]
An open letter to HSBC, Knight Vinke and Stephen Green
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
We use your individual HSBC complaints and merchant complaint reports to perform trend analysis.
We are not associated with HSBC, Household International, or their merchants.
Some items are used by permission granted in the Fair Use guidelines of the 1976 U.S. Copyright Act.