DD in Arkansas said: “I opened an online savings account with HSBC. They accepted my deposit, then contacted me and told me it was closed due to fraud. They couldn’t verify my address, employment or anything. I pulled my Experian report, which they claimed to have been using in determining my identity.

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RH in Georgia said: “I closed a couple of accounts with ING recently to open accounts with another bank… My experience ..What a nightmare it has been trying to open an account at HSBC, “The friendly internet bank” I have spent 5 or 6 hours on the telephone.. 7 or 8 emails later they finally opened my account one month later. Who’s doing who a favor? I let them have my $2000.00, I asked for a $500.00 checking account and a $1500.00 C.D. I applied for a 7 month C.D. because that was the only interest rate that was competitive with ING and Capitol One. They have denied all the letters I sent in and my application request and gave me what they wanted to give me. a 1.75% interest rate on a 6-9 month.

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JC in Florida said: “I submitted an application with HSBC Direct for a savings account, and gave them my information. Since Best Buy works with them, I figured it was a good place to open up a savings account; and now came to this page. I had no idea they were predators. I haven’t been accepted yet, due to my background check; they are still working on it. I type in $10,000 to be transferred to the savings once I’m approved. Any advice? I’m a Little freaked out here. I am currently deployed in Iraq right now. And if I get any problems with them, it would be hard to fix them over here. I just hope they don’t transfer the money without confirming with me first. Thank you and if you have any advice or information, please let me know.”