HSBC Horror Stories

PB in Minnesota says: “Very suprized by all the crap HSBC gets away with. They keep calling me 3-4 times a day and they say they have an important message for me but all the callers are busy right now. I don’t think they can do that because they don’t say who they are. […]

NH in Ohio said: “I have a balance with GM and they jacked my rate to 31.34% from 13.49%. The reason I was given was a “business decision” even though I have never missed a payment…..I’m furious about this and have vowed never to buy another GM vehicle. I’ve even another HSBC loan through […]

NM in Connecticut said: “Not sending statement to the customers and charge for late payment. I cancelled my account on 12/17 and asked them if I owed my $10 for December. They said no, I was all set. Two weeks later I got a “Past Due Notice” charging me $30 extra dollars for […]

RC in Arizona says:
“About three months ago I asked that a friend of mine’s bankcard be removed from my online account (he had asked me to pay for something for him on my card and had paid for it on the computer so he had to add his card to my account). As far […]

DR in Wisconsin sent this follow-up: “I looked at your Attorneys General blog and realized the one item listed for Wisconsin is MY horror story.

A year ago without my knowledge, Beneficial/HSBC mailed an unsolicited open check offer to someone who had the same name as I, but who lived 125 miles away. The […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

JH in Minnesota reported: “Boy if this doesn’t sound familiar! In May 2004 I never got a statement from my HSBC Union Platinum Master Card. In April I get a bill with a $35.00 late fee. I called customer service and got the rudest, unprofessional customer service rep with an attitude. Kept saying “read […]

LJ in Nebraska said: “I was recently sued by HSBC for a “supposedly” co-signed loan. They hired attorneys and took me to court and on September 28, 2007 the county court Judge denied the Summary Judgment filed against me, and ordered that the judgment is against the original lender and owner of the automobile.

I […]