Linda in Wisconsin said: “The incompetence of HSBC employees is unbelievable! In a 3 hour period today I was transferred, disconnected and told by several customer service employees that they could not help me. What did I need help with? Making arrangements to pay my bill.

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DB in Ohio said: “I get numerous calls every day from HSBC trying to reach my son who lives with me. My son has an account with HSBC and I understand this is the phone number they have on his account. I have repeatedly told them that he cannot be reached before 7p.m. because he is at work Monday thru Friday and to not call my phone number before 7 p.m. because they would not be able to talk with him until he gets home.

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JR in Rhode Island said: “I am receiving harassing phone calls at work, on a daily basis from HSBC. I have asked them numerous times to send me any possible debt information in writing, yet they refuse. Today I received a call at work and when I told the woman I did not know what she was talking about and did not remember this debt she asked me if I was “fu**ing stupid.” Good luck to them now even if I owe anything they are not getting anything from me.”

VO in Texas said: “For the past several days I have been receiving phone calls 9 or 10 times a day from 800-395-2274. After I googled number I saw it was HSBC calling. I am current with all my accounts. In fact I pay early and usually double the payments. When I have answered the phone you get a recording to hold on line or you talk to someone you cannot understand. I would like phone calls to cease and refuse to answer calls since they should have no reason to talk to me.”

PV in Ohio said: “I receive at least three, and sometimes as many as 5, automated calls from HSBC per day, every day except Saturday. It has been happening for almost 5 weeks now. The calls are not from operators, or from an automated voice-message system. They are “hang-up” calls. There is no one even on the line, it is simply an auto-dialer. The idea is that you call back. Who does that? I have requested to be removed several times, but keep getting the story that it may take up to 60 days.”