JK, no location disclosed, said: “I have almost the same situation happening to me right now!! HSBC is the most unorgnized and misleading bank I have ever delt with, the representives were very rude and lazy, they could care less of what was taking place in our phone conversation! One manager placed me on hold for almost an hour and i finally hung up and called the bank back and he had already left and I had to leave a message for another manager (Ms. Winfrey) and she called me back in about 2 hours.
Archive for the Category »Rudeness Issues «
Category: Rudeness Issues
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NM in Kansas said: “I was contacted about a supposedly old debt from a collector working with HSBC. This person’s name was Mike (walsh?) phone 657-859-4700. This person absolutely berated me threaten me with all sorts of legal action and how I was a person who didn’t honor her commitments. He wanted payment imediately and did everything he could to avoid me requesting a written verification, including talking over the top of me. I asked not to have any more contact by phone until I receive this written verification and he berated me more, never asked for my address and hung up on me.”
Category: Rudeness Issues
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JR, location not disclosed, sent this complaint about HSBC: “HFC Beneficial Finance is calling my home and waking me up, and when I pick up the phone, they hang up on me. The # 800-550-3278 is showing up on my caller ID as “unavailable”, however, I dialed the number back this AM, and after working their system (the first thing they ask for is your SSN, which I would not give them) since the system does not have an obvious option to talk to a CSR, I input enough bad #s to finally be transferred to a person.
Category: Privacy Issues, Rudeness Issues
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Linda in Wisconsin said: “The incompetence of HSBC employees is unbelievable! In a 3 hour period today I was transferred, disconnected and told by several customer service employees that they could not help me. What did I need help with? Making arrangements to pay my bill.
Category: Rudeness Issues
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DB in Ohio said: “I get numerous calls every day from HSBC trying to reach my son who lives with me. My son has an account with HSBC and I understand this is the phone number they have on his account. I have repeatedly told them that he cannot be reached before 7p.m. because he is at work Monday thru Friday and to not call my phone number before 7 p.m. because they would not be able to talk with him until he gets home.
Category: Rudeness Issues
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