HSBC Horror Stories

LD in Arizona said: “I have an HFC second mortgage and a credit line which HSBC moved to Beneficial. I made a payment over the phone for both accounts, to the same customer service rep during the same call. One payment was credited properly. The other was denied for incorrect checking account information? How […]

SE in Georgia said: “HSBC Retail Services took an additional $800.80 out of my bank account after I had closed out my HSBC account. Customer service stated that “it makes sense” and “that’s policy”. Now they are charging me a returned check fee, finance charge, and phone payment charge because I disputed their […]

DM in New York said: “HSBC changed the date on when my payment was due. I used auto billpay from my bank. When “late” they accessed $777 in fees and interest within six weeks. Call me — I am a reporter and writing about this.”

RS in Massachusettes said: “HSBC has an web site (https://www.accountcentralonline.com/cmuser/login/show.do) where you can pay your bill, view your statements and get reports of your past statements that show the total spending by each statement (with a bar graph visual), as well listing the detailed purchases. On June 26, 2008, I utilized the “Total […]

JB in Arizona said: “I did not receive a bill from HSBC Finance for 4 months and did not realize it because I pay so many cards a month. One day i get a email from them saying I am over my limit, so i call right away and confirm my address and […]

JM in Indiana said: “I sent in a payment of $45,000 that was rejected because only certified funds are accepted for payoffs. This was not a payoff - only a payment on principal. HSBC said that it should have been sent to a different address than the normal monthly payment; More than 20 days […]

EV in Texas said: “HSBC will not let me pay over the phone or via website automatic payments. I have been receiving bills, as has my dad, for the same loan and no live help will talk to me to let me know if they have duplicated the account. My account balance […]

SS in Ohio said: “In March, 2008, I transferred my Best Buy balance to a newly acquired credit card. By mistake I transferred a higher balance than was due. I have been waiting since 4-10-08 for my refund. Today 6-23-08, for the fourth time, I have been asked to call the […]