KS in New Hampshire said: “Household Bank ruined my vacation. I posted a rush payment on June 26th for $1600 to cover my card use during my June 29th – July 4th vacation with the family at Hershey Park in Pennsylvania. The $1600 payment was removed from my checking account on June 29th yet my $1600 payment did not get credited to my account until July 7th.

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CS in Massachusetts said: “My son, (redacted), has an account with HSBC. He is often in Central America so I am authorized on his account and he gives me the money to pay his bills. On June 24th I paid off his balance and added $15 to the payment amount to cover the $15 fee that they were charging me to do the check by phone. The message said it would be 24 - 48 hours.

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K in Ohio said: “I authorize HSBC to take out 1 house payment on a certain date and HSBC took out the amount the same day and the next day took it out again! The issue caused me to be overdrawn by over $500.00

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JL in North Carolina said: “I was never more than 4 days late with a payment and HSBC Retail in Carol Stream, IL turned me into the credit bureau for a 30 late payment. I had perfect credit. I don’t know where to start to get this cleared up, I wrote BBB, HSBC home company.”

GS in Wisconsin said: “I have been trying to sign in to the HSBC site to pay my bill. I CAN NOT sign in. I called the HSBC phone number and got a woman from India and she said I had to pay the late fee.

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