JM in Indiana said: “I sent in a payment of $45,000 that was rejected because only certified funds are accepted for payoffs. This was not a payoff - only a payment on principal. HSBC said that it should have been sent to a different address than the normal monthly payment; More than 20 days […]
EV in Texas said: “HSBC will not let me pay over the phone or via website automatic payments. I have been receiving bills, as has my dad, for the same loan and no live help will talk to me to let me know if they have duplicated the account. My account balance […]
SS in Ohio said: “In March, 2008, I transferred my Best Buy balance to a newly acquired credit card. By mistake I transferred a higher balance than was due. I have been waiting since 4-10-08 for my refund. Today 6-23-08, for the fourth time, I have been asked to call the […]
SP in California said: “After receiving a couple late fee charges for paying my bill on the first day of each month (my due date is the 31st) I wrote HSBC in January requesting that my payment due date be moved from the 31st to the 3rd or 4th of the month. My reason […]
SR in Texas said: “I’ve had two credit cards with HSBC for over 5 months now and I’ve never had a payment late, bounce, or any other problem. I pay the account off in full with each paycheck and I’ve never changed my payment information. All of a sudden they have placed my payments […]
SL in Mississippi said: “I had been trying to pay off a $400 credit card bill for over 2 yrs but each time I made a payment, HSBC would add finance charges and late fees to put me back over the limit so it made it impossible to pay off. I finally just stopped […]
KA in Illinois said: “I have an account with HSBC thru Furniture Row, first the case of no payments, no interest for 3 years is not true. But once I started making payments,I am getting harassing collection calls. I received one today that said my payment was 15 days past due, however […]
DW in Washington said: “I was so sick of HSBC raising my interest rates, I paid the balance off in full, sent more just in case. It was paid off in full on 4/15/2008, with a credit balance of +11.39. On 4/27/2008, 12 days after paying balance in full with a positive […]
An open letter to HSBC, Knight Vinke and Stephen Green
Classic Country Music history, videos, and articles
We monitor customer trends for possible violations of Regulation Z and other possible illegal actions.
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