CL in Maryland says: “I am in the process of planning my wedding. I purchased a dress from David’s Bridal where they offer different interst free financing options. Come to find out when the time came to pay off my account that they used Retail services (HRS accounts - HSBC). By using them customers cannot pay off their accounts or make payments at any of the Davids Bridal locations. Also HRS makes it extremly impssible to make payments online so that they have to charge you that $15 process fee because you have no choice but to make your payment by phone. I have never felt so much taken advantage of. Girls beware when buying that dress from David’s Bridal.”
Archive for the Category »Online Issues «
NG in Texas said: “I received the last statement for my “BEST BUY” account on 12-10-2007 and mailed the total amount due on 12-18-07 since this was my last ‘interest free’ month. This check did not clear my account until 1-2-08 so I attempted to call HSBC to find out what was going on. I was shocked when the automated system would hang up on me only after making me enter my account number and several other numeric prompts. After several attempts I finally gave up and registered for their website so that I could check the status of the account. I was shocked to find that they posted the payment on 12-29-07 when the due date was 12-28-07 and they assessed a $29.00 late fee. It’s ironic that the other two checks I mailed that same day cleared my account on 12-24-07.
JH in Pennsylvania said: “HSBC RS was having web difficulties when I went to make a payment last week. So once I got through to the web site the next day, I submitted payment (which took 4 days to go through) and I was slapped with a $39 late fee. Note that the minimum payment was $10 and I’ve been making payments of over $200 each month. These guys are snakes. How convenient that the web site goes down so often.”
Category: General Issues, Online Issues
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TF in Wisconsin says: “They are (what I feel) fraudulently holding my money. On 12/6/2007 I made a payment of 1500.00 through their online billing. It was posted the next day, but the payment was “put on hold” which meant it really didn’t get applied to my balance and I could NOT use my card. After spending an hour or more on the phone all they could tell me was the payment will be held for 14 days. What? The money was already withdrawn from my bank account, so where was my money? No one could tell me. All they could do was recite a “canned” message from their computer screen. I finally made it to a supervisor and demanded that they call my bank, verify the funds were transferred and release the “hold” on my money. Long story short…they held $1500 for 5 days without paying me interest on it. Sounds like they have a new scam going!”
Category: General Issues, Online Issues, Payment Issues
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The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was charged with predatory lending. Similar complaints from different states, where the people are unknown to each other, often lead to discovery of trends.
Category: Auto Loan Issues, Credit Report Issues, Documentation Issues, Escrow Issues, Foreclosure Issues, General Issues, Insurance Issues, Interest Free Issues, Merchant Issues, Military Issues, Mortgage Issues, Online Issues, Payment Issues, Privacy Issues, Rudeness Issues, Savings Issues, Watchdog Issues
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