HSBC Horror Stories

LH in Missouri sent this short, but accurate, statement that many HSBC customers will agree with: “Their [HSBC’s] online billpay is a joke, they are doing this to make more money (late fees), like they do not have enough money already! They need to fix it now!”

WM in Massachusettes said: “I recently paid my GM (HSBC) credit card bill online on the due date (in the morning). Checking my account the following day I was astonished to see a $49.00 late fee had been charged to my account, it seems they now require payment two days prior to the due […]

CE in Illinois said this about trying to pay HSBC Finance on line: “Pay on line servce does not operate. In these times that is totally unacceptable.”

RG in New Jersey said: “I make my payments online every weeks and they hold the monies for an average of 2 weeks. The money comes out of my bank on the day I set up the payment, every time I call them to question that they don’t have an explanation. All […]

T.P. in Illinois said: “I have 3 accounts with HSBC. They cut their payment time off early on Friday’s and if
your payment is due on a Saturday or Sunday you need to schedule your payment two or three days before the Friday otherwise they will charge you a late fee or you can […]

RD in Texas said: “Success! I submitted a complaint to the OCC and got back a letter detailing what I was to do if I did not receive satisfaction on the $15 HSBC charged me to pay online. I also talked to 2 nice people at Bose who were very helpful. The day […]

LR in Florida says: “The hrsaccount is not accessible by internet. This situation is unacceptable. Using customer service means a $15.00 charge. The representation to pay online is false.”

CL in Maryland says: “I am in the process of planning my wedding. I purchased a dress from David’s Bridal where they offer different interst free financing options. Come to find out when the time came to pay off my account that they used Retail services (HRS accounts - HSBC). By using them […]