HSBC Horror Stories

TP in Ohio said: “We have been customers in good standing with our GM card since 03/02. We had one late payment and our interest rate jumped from 14.9% to 32% PLUS a $39 late fee. We called and asked for some leniency. We were told no, and that our rate […]

CH in Minnesota said: “I too have contacted the ‘company’ of HSBC for moving due dates and charging late fees to no avail. I am horrified that Herberger’s is using such a scam! Contacting them did nothing as they ‘have no record’ of my ever calling them. Have spent over 2 […]

Our editors decided to publish the following information: “My name is Sean McGrew, and I’m a Legal Assistant to attorney Dan Bryden, with the law offices of Sprenger + Lang. We are conducting an investigation of Best Buy and HSBC’s “Account Shield” debt cancellation program. In the past, persons have posted on this blog […]

JH in Pennsylvania said: “I pay our GM card online and in full monthly. This month I checked the statement and noticed a ‘nominal apr’ of 30.99%. I went through the past 6 months of online statements and saw it was as high as 31.24%! I e-mailed and requested a lower […]

AC in Arizona said: “A wedding dress was paid for through David’s Bridal in Missouri for about $1000. About $200 payments were made for a few months until I started missing a few payments. Around June, my husband and I realized we still had this account open and paid it off in […]

FD in Idaho said: “Long story short..HSBC started by dating bills first of month, I would receive around the 15th at the earliest, a suggested mail in payment date of the 19th for a bill due the 30th. If I didnt mail by 19th, I was penalized for late payment even though I […]

RC in Nevada said: “I also have had no luck with making a payment with the site bowflex provided. I have always received my bill after the recommended mailing date and have been charged $39 for a late charge. Their methods seem unethical and slightly unresonable to me! ARRGG… VERY FRUSTRATING!”

Editor’s note: It […]

CW in Arizona said: “Lord above, are these HSBC people dense! I got a Best Buy card about ten years ago. Everything was fine until I moved five years ago. For eight months I kept telling them to change my address. When they finally did, they did not put the apartment number. Repeated efforts […]