HSBC Horror Stories

JS in Oregon said: “I too have been a victem of HSBC’s unprofessional handling of my loan. They simply “lost” a loan payment and put a 30 day late on my credit which cost me a low rate conventional refinance. They corrected the problem too late for me to get a decent loan. I […]

AP in Georgia said: “The WORST thing I ever did in my life was to get involved with HSBC. Two years ago, I found myself unemployed. I had two mortgages on my home (the second was with HSBC). I put it on the market even BEFORE I fell behind on either mortgage payment. […]

A friend in Virginia said this about attempting a short sale and his dealings with HSBC:
“Through job loss and a long period of serious illness that had a devastating impact on our finances, my wife and I found ourselves in a situation where we feared we would not be able to continue paying for our […]

JH in Maryland says: “I have a 2nd mortgage with HSBC with an APR of 16 percent. I have been talking to them for than 8 months to try to modify my loan but they refuse to help me. Many other lenders are helping customers in trouble but HSBC wants me to […]

LM in Texas said: “We were told last year to sell our home or be foreclosed on, so we sold our home. We sold our home. The man we sold our home to talked with HFC and between the two of them, worked out a deal and our home was sold. Our home was […]

MS in Minnesota said: “I have been going through medical tests and had EFT set up for my mortgage account. I noticed one month wasn’t taken out so I made 4 phone calls to Kristen Gallighan in the loss litigation department, because that is who I sent it to. Asked if there was […]

The following complaints about HSBC, received from individuals around the country, should be considered as allegations only. We make no effort to investigate the validity of complaints submitted by customers and non-customers. Instead we monitor complaints such as these for trends that can be verified, just as we did before Household International was […]

Some lenders want borrowers to pay Private Mortgage Insurance to insure the lender against losses if they don’t put 20 percent down. But their lender didn’t require that of the Pittses. Instead, Beneficial Mortgage, the company handling the first refinance of the house in 2000, sold the couple life and disability insurance, which aren’t […]