CM in Kentucky said: “I was an employee of HSBC for three and half years. During that time I had never in my life seen a company so corrupt in the way they treated their employees. I was terminated because of time I had to take off for my daughter after they had denied me any FMLA leave time and then told me that I could not reapply for it. If employees were not fraternizing or sleeping with the managers outside of work then their careers went nowhere.
Popularity: 7% [?]
WC in Minnesota said: “I read the comment on how branches are not allowed to handle customer service issues. (see it here) That’s not true in all branches. We are there to handle customer issues. Usually the manager or sales assistant. Some branches might not allow it, but that is not the norm in our region and not encouraged.
We help as much as we can and then find ourselves dealing with the same poor customer service as they do for getting answers.”
Popularity: 3% [?]
KS sent this report: “I worked for HFC/Beneficial for 3 years. We all know the management are goofs, and the President (Detelich) is the biggest goof of all. I read about the customer relations issue, and must say that what was reported is not all-truthful. The branch people are not allowed to handle customer service, rather they are there to sell! A customer service number for Rancho Cucamonga is given to anyone seeking Customer service issues. If it went to India or Iowa, I had no clue, and didn’t care as it cut into making my 100 sales calls each day. I have hundreds of horror stories, as each day was one.
Popularity: 6% [?]
Received requesting anonymity, in response to Offshoring of HSBC legal staff questioned: “I am as sick of this offshoring as customers are. The HSBC human resources department is a nightmare. They won’t answer questions by email, you have to fill out some form online that never gets resolved or you get to call someone who might speak english, but does not comprehend it. I’m talking about important stuff that shouldn’t be full of this red tape.
Popularity: 3% [?]
This is from another former employee requesting anonymity:
“Having recently left the company on my own accord, you could say that I still very much have my finger on the pulse of the daily operations of the scam machine HFC/Beneficial. Shortly before I left the upper management team approved the use of a new sales tactic that should draw the ire of both the Attorney General and ACORN.
Popularity: 5% [?]
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