CC in Illinois said: “I’m very upset. I am a 90-year old man who is legally blind. HSBC’s Household Finance put a freeze on my checking account via a lawyer, saying I owe $4958.00 from 2007. I don’t have a credit card or an account with this HSBC.

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JS in California said: “Late January 2009, HSBC sent a offer of credit for a personal loan by mail. I called their office in Bell Gardens, Ca; asked the rep regarding their interest rate and was told 15 to 30%. Well, I have ok credit and have known of other banks, etc with rates of 15%. Therefore, I went for the loan. Out of 30 applications, mine was the only one approved.

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VJ in Virginia said: “Made the mistake to refinance my home with Beneficial Finance. Last year, 2008, BF put a hazard policy on my home. OK. In June I noticed I was being charged for that hazard policy and a new one at the same time. Called and was told I had missed payments during the last month so I had to make it up now and a new policy had been added. I asked how that could be when I had made all payments as obviously they would have forclosed by now if I hadn’t. Couldn’t give me an answer.

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MC in Michigan said: “My husband and I went through a bad house fire in March, 2009. After we moved a lot of work still needed to be done. We had a long fight with the insurance company and finally won our battle. The insurance company agreed to settle with us monies to repair the remaining part of our home. We have done this and passed 100% inspections. Every document is in the mortgage loss department. The HSBC loss department has $25,000 of our money for work we did.

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PD in Michigan said: “Reference number: (redacted) Merchant: Menards/mail in

I was denied a card because of incorrect information. I called Trans Union and they have NO RECORD of a bankruptcy! My bankruptcy was discharged November 1998. It is now eleven years later. What gives? Are you using my social or my former last name, which was (redacted)? Before I contact the FTC, please correct this information.”