CA in Canada said: “I recently called HSBC customer service because I was complaining about the past due amount of $97.00 which I don’t deserve. They didn’t send me the statement that I should be getting every month for 3 times. It’s a good thing that I was able to pay them on time by just relying on my own memory. I even called them to inform them about not receiving a statement but still I didn’t receive any statements from them. On the third month I made a check to pay the balance in full to close the account and I also included a letter to formally state my reasons for closing it.
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Category: Canada Issues, General Issues
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DG in Canada says: “HSBC has failed to keep my credit rating secure…I made arrangements to make a late payment and after making the arrangements they reported to the credit bureau of a late payment. this has tarnished my credit rating. They have also missed payments that have been made. I pay online and had confirmation numbers, I was charged interest on late payments even after I proved they were made.
BLS in British Columbia said:
“In the recent past I applied for and received an HSBC Mastercard credit card that had its limit set at $5,000.00. Over the past year or so I have used the card on a regular basis, routinely made monthly payments that met or exceeded the minimum required and paid the balance off in full on several occasions during that time.
