AA in Canada said: “I am a ex-credit card holder and have some outstanding balance which resulted to leave the country without settlement due to me loosing the job. I sent several emails to the bank asking for a easy settlement but I did not get a possitive answer.
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Category: Canada Issues
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TM in Canada said: “I have been a client with HSBC for two years in Vancouver BC at the Granville location. I have had a checking account with them for the full two years but had never written a cheque. I went in to another branch as it was more convenient and asked to have some temporary cheques made up. I was then told that there was a note on my account saying that I had no cheque writing privileges, I was told to contact my own branch.
Category: Canada Issues
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Angry in Canada said: “Tried to get wire transfer from offshore HSBC account. Waited already 2 weeks. Spoken to several people during the day and night, sent secure emails and faxes, still no luck. Getting all types of responses from HSBC outsourced call centre with different rep every time.”
Category: Canada Issues
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DL in Canada said: “Not in the States so not sure this will be of interest, but have dealt with what was HFC for over ten years and noticed a change for the worse in last year or so. Thank heavens my account is nearly paid off, but I missed one payment and HSBC has been calling almost daily, anytime from 9 a.m. to 9 p.m., even after being told I will pay off account (less than $100 at this stage) in two payments first of Nov. and Dec., and when I asked to speak to a manager in the Montreal office, he was “in a meeting” too busy to talk to a customer.
Category: Canada Issues
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CA in Canada said: “I recently called HSBC customer service because I was complaining about the past due amount of $97.00 which I don’t deserve. They didn’t send me the statement that I should be getting every month for 3 times. It’s a good thing that I was able to pay them on time by just relying on my own memory. I even called them to inform them about not receiving a statement but still I didn’t receive any statements from them. On the third month I made a check to pay the balance in full to close the account and I also included a letter to formally state my reasons for closing it.
Category: Canada Issues, General Issues
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