Expatriates with accounts at HSBC Panama are complaining about unexplained high fees and appalling service. One reader closed her HSBC/Banistmo account and explained on an expat bulletin board: “(…) my savings account dropped below $2,500 several months ago and they charged me $10, although they advertise a minimum balance for savings account of $50.
I made four trips to the bank and each time I was promised I would be credited the $10 immediately. Didn’t happen. I went to the Banistmo again this week. I was told that the “manager” would have to approve the $10 credit. I said, “Get the manager in here.” The supposed jefa said “He isn’t here.” At that point I held up a fairly large check written on a US bank that I had intended to deposit that day and tore it up in front of her. I went back yesterday and told them I wanted to close my accounts with them - savings and checking accounts. The minute I sat down, the person at the desk told the $10 had been credited. I said that I didn’t care; that it had taken me four trips and a lot of time to screw around for the $10 they charged me in error.”
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