JW in Pennsylvania said: “I have had a HSBC GM flex card for about a year and a half now. I used it for a big purchase and have only used it once since (I didnt even have the actual card activated until a few months ago). That was when I noticed that my interest rate went up to 31%. I’ve called HSBC numerous times about this and have gotten all kinds of BS from them. They cant even speak english very well, which works well for their company because most people just give up trying to get any answers from an Indian or Phillipino, or where ever their call center is from.
The first rep I spoke to told me there were no other offers at a lower percentage at the time, and I was put on a provisionary high interest rate that would drop back down to 14.99% after 4 months (?, I dont even believe this crap), and the second rep I spoke to a few weeks later said I was at 31% because maybe I made a late payment or was over the limit. I had her check and she said there were no late payments and I was well under the limit.
She even said she would call me back the following day with more info and mail me info regarding this matter - that never happened. I cannot afford to pay $112.00 a month in finance charges on top of my balance. This is so frusterating, I’m a single mother of three young children, who now can’t even put food on the table and is in risk of foreclosing on her house, because this bast*rds are so freaking greedy. I have a very good credit history, and I hate to ruin it, but I cant pay this bill anymore. Somebody needs to do something about this corrupt company - someone needs to pay, and it ain’t me!”
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