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You're browsing: Complaints » Documentation Issues » Article Title: What HSBC says is not what HSBC does

RD in Illinois said: “I had set up automatic monthly payments on my HSBC card for a charity. The first time my card went over limit, I contacted HSBC, so they would not put any more charges through. I was told it was taken care of. I had also written a letter containing my cut-up card. They continued to put charges through, racking up more and more over limit charges and late fees. They had also been charging me for credit card protection that I never agreed to. I legitimately owe about $300, but they have gotten a collection agency on me to collect $750. Also, they refused to send me statements when I requested them. $750? Good luck!”

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