Unexpected surgery results in HSBC harassment by phone
DT in Pensylvania said: “I have a car payment with HSBC. I was late with a payment because of surgery and set up a payment with HSBC. In other words, HSBC was notified that I would be late. On the normal due date HSBC began calling me. They call five times a day or more. HSBC calls seven days a week — yes — even on Sunday. When I explained that HSBC was contacted and everthing was scheduled, HSBC said they would call me every day until a payment was made, regardless of what was scheduled, said, agreed upon, or discussed. TALK ABOUT HARRASSMENT!!! EVERYONE…….DO NOT DO BUSINESS WITH HSBC OR ANY OF THEIR AFFILIATES…IF YOU ARE ONE DAY LATE THEY START THE CALLS TO COLLECT!! BEWARE OF HSBC!!!
Editor’s Note: This is the difference between a subprime or distrustful lender and a real lender. Imagine if one day you do not feel well, go to the emergency room, and are admitted for surgery. You call your creditors and you are honest. Hospital Admitting can fax proof if needed. You did nothing wrong. HSBC assumes you are lying, scamming, drunk, on drugs, arrested, in jail, or are otherwise acting in a manner that requires considerable harassment. A reputable lender does not act like that.
Mortgage servicers and processors sometimes act in a similar manner. For instance, NovaStar and Saxon tend to call early in the month, while more reputable lenders do not call at all. NovaStar went broke. They get what they deserve.
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