HSBC Horror Stories

Sky in Kentucky said: “A few weeks ago we received a letter from Beneficial saying they now had new financing options that could lower our payment and/or interest rate. So last week we made an appointment and went to our local Beneficial office to see what it was all about. The man we spoke with said they were now offering FHA loans to those who qualify. He began asking us the normal questions and pulling our information up on the computer to see if we qualify and then stopped and told us in a very low voice so that no-one else could hear that “they” were forcing them to convert all their mortgages over to FHA loans the first week of October.

The Beneficial (HSBC) employee also said we would save all the paperwork and fees if we just waited. But we didn’t get to ask him any questions or find out who “they” were and that was all he was willing to say about it because he seemed very afraid the others in the office would hear him.

Also, our online account has been closed and our last statement had all $0 amounts on it. I was wondering if anyone else is experiencing this or knows more of what is going on? Thanks.”