HSBC Horror Stories

AO in North Carolina said: “I paid off my HFC (Member HSBC Group) in May. I paid the online balance of $8507.11. Subsquently I have received bills for finance charges. In the ensuing months I have received bills for finance charges on the finance charge. I have called numerous times asking for HFC to waive the residual finance charge after I paid off the $8507.11. They have refused. I know this can be done because other creditors that I paid off (to include American Express and Citibank) were more than willing to do this. HFC has been unyielding. I have explained to them that I paid everything off to go into voluntary missionary work. This was to no avail. How can I contact someone that will listen? Is it not illegal to charge finance charge on finance charges? Please help.”