HSBC Horror Stories

SD in New Jersey said: “I bought a guitar from Music123.com on August of 2007. As part of the promo for signing up with their Music123 Card, it was stated that an additional 10% will be deducted from my purchase price after 60 days. In addition, Music123 has a price match guarantee that lasts for 45 days. Now, I found a merchant that sells the guitar for about $40 less. I promptly called Music123 about this (this was way before the 45 day time period) and they readily deducted the difference from my account.

Months passed. In December of that year, I checked my account and noticed that the 10% off was still not reflected. I called up Music123 and they made me call HSBC to fix it. Now HSBC claimed that I need to call Music123 for this. I called up music123 again, and now they claimed that the 10% was already awarded to me!!! Upon further investigation, they thought the price match they granted WAS the 10% discount. Now, they promised to contact HSBC about this and resolve it. They also promised to call me back about it. They did not keep their word. This went on for a few months until I got tired of it and gave up. I did call HSBC again in the meantime, and surprise surprise, they referred me back to Music123.”