SB in Florida says: “I have a second mortgage with Beneficial Finance and have always paid on time. Last June I sent 2 payments that referenced an old account number. Both payments were lost in their system and my account was listed as late. I was unable to get anyone either at the customer service number or the local office to track down these payments totalling $1.320.
“Eventually in December they returned one payment, which I immediately returned to them with the correct account number reference. The other payment is still lost in their system somewhere. I always pay through my bank and the bank has made several contacts with Beneficial; faxed front and back copies of the cancelled checks. I have faxed copies of all my payments to their customer service department and to the local office with no resolution to this problem. They call my home several times a day everyday from 9am until nearly 10pm; they’ve listed the account delinquent on my credit report. I don’t know what else to do at this point. I don’t want to just give them another $619.”
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