HSBC’s HFC Capitalizes on Customer Mistake, Refuses To Help

HSBC’s HFC Capitalizes on Customer Mistake, Refuses To Help
SB in Florida says:  “I have a second mortgage with Beneficial Finance and have always paid on time.  Last June I sent 2 payments that referenced an old account number.  Both payments were lost in their system and my account was listed as late.  I was unable to get anyone either at the customer service number or the local office to track down these payments totalling $1.320. 

“Eventually in December they returned one payment, which I immediately returned to them with the correct account number reference.  The other payment is still lost in their system somewhere.  I always pay through my bank and the bank has made several contacts with Beneficial; faxed front and back copies of the cancelled checks.  I have faxed copies of all my payments to their customer service department and to the local office with no resolution to this problem.  They call my home several times a day everyday from 9am until nearly 10pm; they’ve listed the account delinquent on my credit report.  I don’t know what else to do at this point.  I don’t want to just give them another $619.”
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