HSBC Horror Stories

ML in Florida said: “The interest rate on my credit card began at 18.9% and remained at that rate for approximately four years. Then suddenly, without cause, they raised it to 20.9%, and later 24.9%. They continue to refuse to give a valid explanation to why. Then I missed a payment due to forgetfullness and they waived the late fee but increased the interest rate to 29.9%. Since then I have made all my payments on time for the last six months. It did not make a difference to the account specialist. I asked if they would provide me with information or a phone number for more help for a hardship and they wouldn’t. HSBC answers are like if they read from a script. On more than one ocassion it was very difficult to understand the customer care specialist due to their strong middle east accent. I hate HSBC and they can go to Hell!”

Editor’s Note: HSBC Finance, formerly Household International until 2003, tells customers that account decisions can be revisited after six months. If you received favorable results from a revisit please let us know. Through today no account revisits have been favorable to HSBC customers. That is assuming there actually was a revisit of the issue. Some revisits were intiated by customers because the customers wanted to hold HSBC responsible for what customer service told them. They failed to get satisfaction.