HFC and Beneficial caught in payment lie on 30 day late
LD in Arizona said: “I have an HFC second mortgage and a credit line which HSBC moved to Beneficial. I made a payment over the phone for both accounts, to the same customer service rep during the same call. One payment was credited properly. The other was denied for incorrect checking account information? How does that happen when it was the same account the other was drawn from? I did not need to repeat the checking account number twice although I did have to pay the $15 phone payment fee twice. I was not notified of the error until AFTER the 30th day. Upon its receipt, I called in, the rep said that my version was substantiated in the call records, no problem. Then two days later, I had a 30 day mortgage late on my credit report.
Its been two months and several faxes, forms and phone calls with no resolution. This hasn’t been my only issue, just the one that hurts the worse. I am in the financial business. I have recommeded to every customer I can to NOT work with HFC or any of their affiliates. They are a giant money making machine so I’m sure my voice will never get heard but I will do all I can to at least prevent others from the misery I’ve encountered.”
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