RC in Missouri said: “I had a motercycle financed to me in 2006 and owner fininanced that bike to someone else. I bought another in 2007 and have had numerous problems with HSBC and just thought it was me. You cannot use online billpay in Iraq it won’t work, even if your on the phone with a representive at the time, they make you feel stupid. I was activated in Nov 2007 to come to Camp Bucca Iraq. It doesn’t matter how early you send your payment in, it will always be day late,with late charges they charge interest on. So you use the phone, (their online doesn’t work) and they charge you there. HSBC Finance will not lower my interest rate to 6%, I sent them the paperwork 3 times, its always lost. And still I thought it was me. My owner financing went through on the first bike and I took over payments of it financed through Kawasaki (which is really HSBC) and the same crap. I’m in Iraq and they are my biggest worry.”
Editor’s note: Any distraction in a combat zone can be deadly. It is my personal opinion as a retired Marine that HSBC should be banned from doing any business with the United States military unless complaints like this can be expedited, verified, and rectified via the Inspector General and JAG. There should be a pipeline from the IG and JAG directly to the OCC and FDIC. We hope this issue gets resolved quickly. For the rest of you that are on active duty, or subject to recall, the facts are clear. Get HSBC out of your lives now.
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