HSBC Horror Stories

CW in Arizona said: “Lord above, are these HSBC people dense! I got a Best Buy card about ten years ago. Everything was fine until I moved five years ago. For eight months I kept telling them to change my address. When they finally did, they did not put the apartment number. Repeated efforts to get them to add the apartment number met with no result: they would not put it into the system. After about six months of sometimes getting a statement, they stopped coming at all. Trying to get any action from their web people got me nowhere as I did not have my account number. Now, over three years since I received my last statment from these people, I start getting the phone calls at roughly 2 hour intervals.

The people don’t identify themselves, the only way I found out who they are is by doing an 800 number search on the web. After sending letters to their offices asking for a statement, instead of sending a letter back, I just get more friggin phone calls. Are these people for real? Is there a reason they won’t send something in black and white? Or can they really just not cope with adding an apartment number to an address?”

Editor’s note: For years we have said a change of address is an open invitation for HSBC Finance to abuse the customer. “lost in the mail” is the leading excuse, followed by telling the customer they never submitted a change of address. If that fails HSBC just enters the new addres incorrectly. More money, more interest - where is the incentive to act professionally, and why bother? This is the problem with a ‘pay-for-performance’ finance company - they perform what is best for their own profit and bottom line.