HSBC Horror Stories

LB in Florida said: “Several loans with HFC. Never a problem with payment even when hospitalized 2 times within 6 months. This is my FIRST late payment ever. They started harassing me several times a day at home and work during the Grace period. Was advised to not contact me at work because I had made arrangements with the Branch, still continues to this day. Afraid to answer phone at work, have stopped answering phone at home and I’m still not 30 days past due! Wrote letter to CEO with Delivery confirmation, no response. Wrote and called Branch, nothing they can do.

So I have to live with this harassment if I don’t make the payment EARLY. (Forget the Grace period and forget the 30 days. All they want is the interest.) I was in the habit of always paying early, but things happen, in my case health. When I did answer the phone, all 3 agents were rude and demanded this month and next month’s payment and it’s not due until the 10th of next month. Kept logs of all calls and letters. Have finally filed complaint with the State. Hope they can stop this. Thanks for letting me vent, thought I was in this by myself and on top of being ill, has taken a toll on me.”