DW in Pennsylvania said: “I did a refinance to close my Direct Merchants HSBC account, and the attorney that did the closing sent the check out to pay off this account. A week after being sent they called my attorney to see what to do with a check with a account number and my name on it, Which they told them to pay off the account. For two weeks I kept checking to see if this account was paid in full and calling every other day and they never told me, They called my attorney. So we paid for the the check to be stopped. I had them make one out to me. Before paying it online I called to have them pay for the stop payment fee and reduce the interest amount because they lost the check, and they called me and my lawyer liars so I just paid it off and canceled it and plan to let as many people know how unprofessional this company is and the customer support team only knows what to say from there scripts.”
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