HSBC Horror Stories

AA in Madhya Pradesh said: “I paid $45.43 on 24th may 2008 and after adding coversion ratesof 3.5 % the amount comes to Rs1996.89 according to HSBC. I paid this amount of $45.43 two times (24th & 25th May 2008) & had to cancel it twice (both on 25th May 2008). On the same date I cancelled the payment & received a refund of Rs 1876.98. They said they will not refund the currency conversion charges of 3.5%.

If you calculate 3.5% of 1876.98 you get Rs. 65.70. That means from the beginning I should have been charged Rs 1876.98 + Rs65.70= Rs 1942.68

The total which should have been charged Rs1942.68 X 2 = Rs 3885.36

Then why have they charged me Rs3993.78 instead of
Rs3885.36

I know it is a very small amount but I have been using their credit card regullarly to make international transactions & this is the first time I have found out the hidden charges which they have charged me. I must have spent at least at least 200-300 dollars in the past but because I never had a break up so I was unable to calculate the charges. I spoke to customer care but they have not been able to solve my problem. What should I do. I was about to make their payment today when I found these hidden charges

I will not be liable for penalty if the matter is not resolved before the due date i.e., the 28th of June 2008.”