KF in FLorida said: “My husband and i purchased a Plasma TV from Best Buy using 2 methods: An HSBC account and a HSBC Mastercard account (as listed as # 2 in one of your reports) at Christmas time 2008. We have since consolidated some C.C.’s and HSBC was one of them. The “mastercard” acct was accepted into HSBC’s DMP WITHOUT a “signed” document. The problem i am having is the “Best Buy” side supposedly had a “promotion”(which i never did) and that i didn’t “sign” their document and send it back. So they have continued to charge me the regular interest rate, on top of a “late fee”, debt cancellation charges (which they claim was insurance i signed for in the application – even though its optional) and of course “deferred finance charges” since i didn’t pay off the 1800 balance by March 2008.
I have been down talked by ALL supervisors, i have been denied names of supervisors telling me that my call does not warrant their supervisor. I have been transfered to extensions that are in other depts to get me to “go-away”. I have sent Certified Ret. Receipt correspondence only to get “lost”. I am at my wits end with HSBC. I have reported them to the BBB and my state atty’s office and now to you at Household – HSBC Watch!”
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