Home burns down and HSBC charges interest on paid off account
BV in Lousianna said: “HSBC mortgage screwing HSBC Insurance and me. I borrowed money on my home that was paid for and took out the RELI insurance at the urging of my loan officer. My home burned down on Jan.3rd 2008. Insurance policy stated if damaged you had to start repairs in 90 days and they would make payments till home repaired OR in event of total loss they would pay off loan on day they got proof of loss. I sent claim with pictures and article from newspaper with pictures of fire on it. They kept insisting I needed to send name of contractor hired to do repairs. I resubmitted everything and HSBC Insurance paid off my loan on April 8th. If I look now on internet my account shows a credit balance after that. BUT,, on April 16th HSBC charged more interest and insurance charges on an account that was paid off by THEM. I can’t get lien release due to this BUT I have a credit for loan amount and they offerred to send me a check for the 42,900 dollars!”
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