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You're browsing: Complaints » Mortgage Issues » Article Title: HSBC mortgage payoff increases dramatically in 10 minutes

DA in Kansas said: “I like to say first that this was a good source of info so that I could file a dispute with them over a hardship. I have been trying to get HSBC out of my life so we were trying to refi. They were using the old dog and pony show or trying but I was not going to give up that quick. I called them everyday and they would ask for some other paper work. When I faxed it to them they use well it takes 24hrs to get into the system. I told them that if this was the case they needed new employees.

Finally yesterday April 28th,2008 they finally figured if the didn’t remove the P.P.P. off my loan they were in for a fight. I have the phone number for the disputes department and here it is for all of you: 888-245-9364.

Well, then HSBC informed us that instead that we have a payoff of $142,510.59 principle, $3115.70 in interest, a $50.00 late fee, and $779.96 in other fees. And said that since we didn’t close on the 24 of April that these were the new numbers. Now lets see - I’m not 30 days late with my payment and I had their understanding I had until the 30th to get this done (dog and pony show again). But before this was the numbers of the payoff: $142,510.59 Principle, $1916.66 Interest, $25.00 Late fee, $779.96 other fees.

There is a difference of $25.00 in late fees and $1199.04 in interest. This all took place in a span of 10 minutes mind you. Sounds like this needs to be investigated. This is HSBC at its finest. How in the world can interest on a loan jump that much in such a short time? This is unbelievable. I think we should all get together and sick the good old boys from the Treasury Dept on them. With every thing I have read and have understood they are treading close to the RICO ACT.”

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