KS in Wisconsin said: “Regarding WN in California. All WN needs to do is take the Death Certificate and Death Notice to the branch office. Give these to the Manager and they will take care of it. If the loan is a mortgage, then about two-thirds of the loan might be covered if the loan is over $150K (something in the policy about full pay offs). Being a former and highly disgrunted employee, I can fully understand what WN is going through, but I know that the steps provided are the only way to get this loan paid in full or reduced. I further know that the branch manager can set up a payment plan based on the hardship. I would also have WN pull out and check all the loan documents as the insurance plans have the key contact listed on them on how to reach HSBC/Household’s insurance company. It is also important to know that most of the insurances do not last the full term of the loan, and can expire after 3 -5 years depending on the loan.”
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