AS in Himachal India said: “I am a HSBC Premier customer, had requested for activating my internet banking on 6 December 2007, which in turn will stop sending my monthly statements to home and I should receive the security device for same with in 4-5 working days, but after so many queries and calling I managed to get the device in more than 2 months (such a nice service and workers in HSBC) thus for them 5 days means 2 months!
Now the interesting thing is the safety device was in broken state, looks like some one must have tried to use it? Since the letter in which the device was placed was in good condition, so how come the device is broken? Must be HSBC staff is doing this…now the interesting part is if I request for the 2nd device they will charge for it. That means its just a money making programme and no one is there to entertain the problems, but they promise they do rectify it…so simply there is nothing wrong to say that the Staff is involved because I have not received my monthly statement and security device?”
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