DS in Washington reports: “I have had several threatening calls from this company saying I have not paid my mortage and I would be charged a late fee. When trying to give comfirmation numbers from my Bank ( I make all payments online to keep records of when the bank pays them) they told me they did not care, their records showed I have not paid and would not take the information. Most of the time I am speaking with someone who I can not even understand due to accent, and have been hung up on may times for asking them to repeat what they needed from me.
When calling HSBC to find info on my loan I have been told all info I need is on my statment and have been hung up on. I am not able to call this company and get ANY info on my loan. This is disgraceful business practice and abusive. There is a fine line between this lender and a bill collector in the case of abuse I have recieved from them. Someone needs to shut them down or regulate how they are treating there customers. They are making a ton of money off of me, and essential trying to hurt my credit report. This should be illegal.”
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I understand where you are coming from. WE always pay are mortgage on time (within the 15day grace), and now we are experiencing annoying, harassing phone calls from HSBC collection department. They start calling after the 3rd day of the month and continue calling up to 7 times per day. They always have there payment by the 15day grace. Mind you this is even after my spouse called them back and talked to them. This happened a couple of different times. We faxed them over a letter to stop all the calls and recieved another call from them after they recieved the letter. I called them back this time and was connected with a manager who didn’t speak good english so I asked to speak with someone else. I was then hung up on. I called back and spoke to someone else who told me that the manager accidentally was disconnected and I told them that I know that I was not disconnected that he hung up on me, later on she admitted that. HSBC needs to get people to work for them that actually can speak clear english that is understandable. We do live in the United States and English is our language. HSBC in my opinion needs a complete overhaul.