HSBC rate increase on closed account disputed
CG in Georgia said: “I got a notice saying my interest rate would be increased to 23.99%, but that if I notified them within 30 days I could close the account and keep my current rate — which I did. I even got a “return receipt” postcard to prove I did it. Nevertheless, they increased my rate to 23.99%. I called to protest and request a refund of the interest overcharge; the rep said she would look into it and call me back in a few days, which she did not. My current statement indicates I am still being charged 23.99% interest. I just filed a complaint with the BBB of Nevada.”
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