BJ reports an alarming trend: “I have a GM card and have been making payments online. This month, two scheduled payments have simply disappeared from my payment overview as if I never scheduled them. I assumed I must just have made a mistake on the first one, and that’s why I scheduled another. Today I find out that it, too, disappeared, and now I have been charged a $39.00 late fee. They were not phased by my assertion that I printed out a confirmation for the scheduled payments, or my suggestion that their current ’site construction’ may have been to blame, and offered to take my payment immediately with a $15.00 fee. They even had the nerve to offer me insurance.”
Editor’s Note: The company that wrote and provided the software to HSBC Finance Corporation will be contacted. This tactic reflects poorly on HSBC, HSBC USA, HSBC Finance Corporation, and the software platform provider. Your comments are encouraged.
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I thought it was just me! I am so glad I found this site.
I have several credit cards which are administered byHSBC, including a Union Plus credit card. Twice now scheduled payments have disappeared. The first time I didn’t catch it - they called me as soon as my bill was one day past due to inform me I was late. I told them I had scheduled the payment and they said there was no record of me doing so. In fact, I was told there was no record of my having accessed the site. They insisted that I pay over the phone. They did NOT inform me there was a $15 charge for that. The second time it happened, I did catch it. Now I won’t schedule in advance.
When I asked about the problem, I was told that it wasn’t possible for a scheduled payment to disappear, that I made the mistake.