SL says: ” I have three same-as-cash plans on furniture I bought at Furniture Row. Each promotion expires on different dates. Their policy on the monthly bill states that they will apply payments in the following order: 1) Minimum payments which are due (this doesn’t apply because I’m paying early); 2) Finance charges due (again, doesn’t apply); and 3) In the order in which the promotions are to expire. This is THEIR policy, yet they do not apply it automatically. 2 or 3 payments into paying off my purchase that was going to be first to expire, I realized they weren’t applying it to said purchase. I called them and they moved the payments over the phone. They told me I had to call every time I made a payment to make sure that they applied it to the plan they were supposed to be applying it to anyway! If I hadn’t been paying close attention to my bill, this might have gone unnoticed and I would have been stuck with some severe interest and finance charges. I still have to call every month to make sure they apply THEIR own policy. It’s ridiculous”
Editor’s note: This complaint was submitted by email at Household - HSBC Watch.
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They know you signed away your rights when you signed their contract. They also know you are bound by binding arbitration. If you do not catch the error they know you are powerless to get them to fix it later. Who will correct it? HSBC? Your attorney, if you cannot sue? Your state attorney general, if you get their attention? The OCC, which regulates HSBC (not very likely)? Yet you continue to use your card and shop with the merchants. What’s up with that? Boycott the idiots.