HSBC Mortgage causes constant phone calls
TP in Virginia says “We had our mortgage through HSBC. They’d call us 10-15 times a day if our payment wasn’t received within 3 days of the due date (despite our 15 day grace period) forcing us to change our telephone numbers more than once (they even hounded me at work). Despite the fact our mortgage is paid in full, they still need to ask my social security number, home address, and telephone numbers before they will discuss my account and their online system shows that I not only owe a payment, but that I have a late fee assessed. They refused to work with us during a hardship. Their customer service representatives gave us 3 different stories about how our variable interest rate worked - most representatives had difficulty with the English language and the kicker - after we paid off our loan, they held our $525 that they owed us for 15 days (until our check from our new lender cleared???) before MAILING the $525! This banking org. (and its affiliates) are not customer-service oriented at all. I wouldn’t recommend them to my worst enemy!”
Thinking of making a debt settlement offer? See common settlement scams and rip-offs first or get our free widget
Novastar is the same.