Californian says Household HSBC is a joke of a company
LG in California says: “After rejecting my online payments since June ‘07 due to a wrong account number and refusing to speak with WAMU (my online bill pay provider) when they were contacted for the continuing payment issue, Household turned me over to a collection agency. I am not guilty of being delinquent; just of being a lousy bookkeeper and not noticing the “failed bill pay” entry on my online statments.
I was told by the Household customer service (and I use the term extremely loosely) that if I had paid by traditional check or check by phone the payments would have been routed to the correct account; however that could not be provided with online bill pays. I was also told that I was a “stellar” customer and showed NO late pays for the last 48 months previously to June 07. Well, I paid the balance owed along with their additional charges and will be cutting my card in half and sending it back to HSBC with a letter that I also intend to send to several local Los Angeles consumer reporters.
I am outraged that:
1.) My payments were rejected.
2.) WAMU was snubbed.
3.) My credit rating has been affected due to their incompetencies which most definitely generates a steady revenue stream in unfair charges and fees.
I would love to engage in any large class action activity against this joke of company. I am outraged by this and plan on telling as many people in as many ways as I can. Thanks for this website and I am open to any communication from you regarding the same.”
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