JP reported: “I made a payment by check to HRS Retail Services and they electronically took out only a partial payment and we were charged late fees. HSBC blamed my bank on accepting the funds, but they are the ones who submitted the amount. They would not find my check as my bank did not receive it back. My carbon was the correct amount. The lady was very rude to say the least and would not help me out at all. I had to pay the late charges to catch up on the late payments. This isn’t the first problem with HRS, so we are paying off the loan in full to escape any more damage they try to inflict on us. We are spreading the word also about HRS (HSBC) Retail services.”
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