Waived Fee Turns Out To Be An HSBC Lie
DA in Texas says: “On Sept. 5, I called HSBC / Direct Merchants to pay off my account. I asked to speak to a supervisor. I told the supervisor that I could arrange a bill pay through my bank (which they would recieve in 3 days), or I would pay by phone if they agreed to waive the fee. The supervisor agreed to waive the fee. I made it clear that I wanted to pay the amount that would close this account and that I wanted nothing to do with them in the future.
Today, I received an electronic notification of a bill from HSBC/Direct Merchants. I called cutomer service and was told I had a $15 pay-by phone fee on this statement.
They claimed that there was no notation on by account that the fee was waived. Neither the customer service rep or the supervisor I spoke to would remove the fee.
The supervisor’ name I spoke to on Sept. 5 is Carolyn, badge no. 7TQ. The phone conversation was recorded. Can I demand to review the recording?
Is there a specific person I should ask for? I asked for a senior supervisor, but was told that one was not availble, but I could leave my number and someone would call me back in 24-48 hours–the big blow-off. I doubt anyone would call back. I am sick of credit card companies ripping off the public and I refuse to pay this $15.
The only step I know to take is to dispute the charge (in writing) when I get the bill.”
Editor’s Note: Review your credit card agreement carefully and you will see that you cannot sue and are bound by binding arbitration. HSBC apparently lied to you. They know you cannot do much about the lie or the $15 fee. They just put the knife in a little deeper and twist it a little harder. Welcome to HSBC Finance Corporation. You might try sending a letter to HSBC in London with a copy to activists at Knight Vinke. According to complaints on file at Household - HSBC Watch this lie has been common practice for at least ten years.
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