Insurance Packing Still In Effect at HSBC
BB in Texas says: “HSBC employs the rudest customer service agents that I have ever dealt with. But that is an entirely different story. HSBC claims that I signed up for electronic bills. They also claim that I signed up for some sort of insurance on my payments. I am 41 and have NEVER signed up not one time in my lifetime for employment insurance on any credit card or financial deal. NOT EVER. Nor did I sign up for online payments. Unfortunately for me this just happens to coincide with losing my introductory finance rate along with getting charged late fees for not meeting the minimum balance due.
I attempted to talk to their customer service but it was pointless. They just kept telling me that I signed up for this stuff and get this..THEY can prove it. Yet they could not walk me through the bill and what I owed. I am very upset at myself for ever doing business with these folks. Interestingly enough I did not even know I was dealing with HSBC because I signed up my loan with what I am now learning from this site is a front that poses as a seperate company. There ought to be something that can be done about this POS company.”
Editor’s Note: If you know you did not sign up I guarantee an employee at the store did it for you, and probably got a commission for it too. Customers do not get a copy of the contract. If you did get a copy it would prove your case. By the way we also have complaints about the unemployement insurance - and those complaints allege that it does not pay when you need it. Write to your state attorney general and maybe they can get a copy of your altered contract. You do not say which merchant is involved. If I had to make a guess could it be Best Buy?
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