NS in Virginia said: “I had been a Bon-Ton card holder since 2007. This past August (2009) i made a purchase of $52.00 to my Bon-Ton charge. When the bill from HSBC didn’t come about a month later, I called wondering where it was and if it was now late. The women on the phone told me that My bill from HSBC should be coming in the mail soon. 2 weeks went by, and I never got a bill. So I got online to check my statement that way, and there was no bill.
I was very confused because I knew that I used my Bon-Ton Charge. TODAY (Nov. 9th 2009) I get a bill in the mail for $85.00 and that I was 30 days late from my previous balance (which never showed up online). When I called about this, the guy told me that i signed up for e-mail bills (no paper statements) and thats why my bill is late. I told him that I never once got one single e-mail about my bill and he said that it’s not their (HSBC’s) problem.
I have had credit cards for over 8 years and NEVER once paid a single bill LATE in my life since having these cards. NOW because of this entire mess with Bon-Ton my credit score went down and I had to still pay the late fees. I AM VERY UPSET! Something needs to be done to stop all these scams!”
Editor’s Note: See other version of this scam – all reported today – in this article titled “Can HSBC hold your payment to make extra money?”
Related posts:
