GM said: “HSBC is definitely holding your monthly payment until it gets close to your due date. Then they have their call center call you to remind you to make your payment. They want you to make a payment over the phone which will cost you an extra $20.00. I mailed my check out on the first of November and they called me on the 13th of November to say that they did not receive a payment and if they don’t get a payment by the 16th I will have to pay a late fee of $79.00. Can they do that and get away with it?
That is robbery.”
Along those same lines, JP in Michigan said: “I have been trying for two days to make a payment online. I have an old account number with a small balance under which I am trying to make payment. The system program will not accept this account number. So, I have also tried to make payment under the new account number, which I was told should cover both since they were merged, however, the system will not accept this account number either. Now my payment will be late and I will probably be charged a late fee. I also don’t understand why when a phone payment is made, a $15.00 charge is added to the account. I tried making payment by phone, but I don’t feel I should have to pay an additional $15.00 for this service.”
Also received today Steve said: “Would love to know how to file a complaint federally who can take these guys down. I had a 6 month deferred payment plan with no interest after a purchase. I mailed the payment in full 9 days before due date first class mail going from the central U.S. to the west coast in City of Industry, CA. This normally takes between 2 and 3 business days. Funny enough, my payment is not processed until after the due date and I am charged a huge interest penalty and late fee.
Is HSBC really processing the mail 7 days a week like they say or does it just sit in huge collection bins and they get around to it when they can. I called to cancel the account after the full payment and the CSR from India, of course, said he would. Of course it has not been closed. Since then, I have been getting accrued interest and have refused to pay it. I contacted management from the company and explained and they offered me an 80% off balance “deal”. That’s like admitting fault. There is no fault or wrongdoing on my part. Just slow processing and a scam on theirs.”
Related posts:
