KB in Louisianna said: “In 2/2009, we reached the two year mark which qualified us for a lower mortgage interest rate. We called to set up an appt and was told someone would call us back the next week. The next week, we found out that HSBC/Beneficial had closed its doors and was no longer making loans and would not consider lowering our rate. We have hit a hardship situation but haven’t been late on our payments….yet. Have called on three separate occasions and begged for loan modification. We have been told No! We kept up our end of the bargain by making payments on time for two years….we are entitled to a lower interest rate.”

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