SP in China says: “I have banked with HSBC and never found a bank that is more rigid in their policy as this company. Situation: I do all banking via internet, but for some reason the system locked me out. Called to unlock the account and they said that they cannot unlock the account until I give them my debit card number. I do not have it as I travel too much, and packed all unused cards away. Well now I cannot get the account unlocked with out this number, yet I can answer all their other security question. On top on the I still have to go through the internet sign on security in any event. No, the situation is a stand off - I want to pay bills via internet but I cannot access my account because they refuse to unlock the account. Talking to supervisor other than a mid level is impossible and therefore, as they tunnel all complaint via written compaints only. I WILL NOT RECOMMEND THIS BANK AND AS SOON AS THIS SITUATION IS RESOLVED I WANT NOTHING MORE TO DO WITH THIS BANK”
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Followup: I am happy to report the issue has been resolved. The company was only willing to deviate from previous position after I had called another number and told them I needed to talked to someone before bringing this issue to the banking ombudsman. I will still lodge a complaint because of their seemingly inflexible position, but luckily the issue has been resolved.